Contact Us : 01472 353303
How to book an appointment
We offer 3 easy and convenient ways to book your appointment:
• By telephoning 353304 and speaking to the receptionist.
• By telephoning 353304 and using the automated appointment booking service
• By registering for our online services and visiting https://patient.emisaccess.co.uk/
GP Routine Appointments
Routine appointments can be booked up to 2 weeks in advance, they are available Monday to Friday throughout the day. Our late night appointments are available for routine matters.
When ringing for a nurse appointment you will be asked the reason for your appointment, this is to ensure you are booked in with the correct nurse as they each have their own specialisms. If you have been invited for a health check your letter will tell you the name of the nurse you need to see.
On the day (urgent) Appointments
We offer on the day appointments at various times throughout the day every day. These appointments are available by ringing the receptionist, they are for patients with a health problem that needs attention that day, they are not for routine matters. Our receptionists have been trained by the GPs to ask very basic questions about the reason for your appointment to make sure the best use is being made of these appointments and they are offered to all who need one.
I don’t think I need to come in for an appointment.
An appointment with a Doctor or Nurse is not always necessary, sometimes advice is all that is needed. Our specialist nurses offer telephone advice every day of the week, at both surgeries. If you have a medical problem or concern but are not sure you need to have an appointment ring to speak to the nurse today. The receptionist will take your name and number and ask the nurse to call you back.
How do I request a home visit?
If you or someone in your care is in genuine need of a home visit please telephone the surgery ideally before 10.00am. The receptionist will arrange for a nurse to telephone you to assess clinical need and appropriateness.
Patients who register their mobile number with us will receive an appointment reminder by text the day before their appointment. If you would like to receive text reminders please let the reception team know.
Unattended Appointments (DNA)
If you are no longer in need of your appointment or unable to attend then please remember to let us know. Appointments are always in high demand. If you cancel your appointment as early as possible we can offer it to another patient.
We operate a policy for patients who repeatedly fail to attend. If you fail to attend 3 appointments with any healthcare professional you will receive a warning letter reminding you of the importance of cancelling unwanted appointments. If following this letter you fail to attend another appointment without cancelling it you will be sent a final warning letter. Persistent poor attendance will result in you being removed from the practice list.
Attending without an appointment
We do not operate a walk-in service. All surgeries are by appointment only.