Contact Us : 01472 353303
Patients Rights & Responsibilities
You have a right to expect a high standard of medical care from our team and we will try at all times to provide the very best care possible within the resources available.
In order to assist you in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is the patient's responsibility to ensure that appointments are kept and advice given is followed.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from the practice list. This would generally only follow a warning that has failed to remedy the situation and we will always give the patient a specific reason for the removal. Please note that this is an exceptional circumstance.
Name: Pelham Medical Group
Dr. David. C. Elder, General Partner
Dr. Caroline J. C. Hobbes, General Partner
Dr. Nambiappan Elangovan, General Partner
Dr. Ian Prentice, General Partner
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
- To send our patient recall letters via Docmail (GP System of Choice accreditied)
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the General Data Protection Regulation and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.
This privacy statement discloses the privacy practices for Pelham Medical Group website. It applies solely to this website.
This website is provided for information only. It is not intended to replace a consultation with an appropriately qualified medical practitioner. The Practice cannot accept responsibility for any loss, damage or injury that arises from the use of this website.
Information Collection and Use
Pelham Medical Group does not store or collect any personal information about site users, that the user does not supply of their own free will, and is aware of the request for said information.
A cookie is a piece of data stored on the user’s hard drive while they are visiting a particular website. It contains simple information about the user’s identity but no personal information. When the user closes their browser, the cookie is destroyed.
We use our records of the pages users have visited on Pelham Medical Group's website to analyse trends, administer the site and track users’ movements. Our records do not contain any personal information about users.
This website contains links to other sites. Please be aware that Pelham Medical Group is not responsible for the privacy practices of other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of other websites.
Notification of changes
Pelham Medical Group is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of linked pages.
You may download printed copies of the material displayed on the web site for personal use only (including use at work), provided that you maintain all copyright notices and other proprietary notices. Please note that you must not store copies of the content of this web site for commercial gain. Copying or use of our logo and other images is also not permitted without prior approval from the copyright owner.