Important Patient Alert: Beware of Scam Calls/SMS Messages

We have been made aware of a scam targeting patients registered with GP practices. A patient reported receiving a phone call with an automated message claiming to be from their GP Practice. The message asked the patient to go online to update their personal details, threatening that failure to do so could result in being removed from the practice list. What You Should Do If You Receive Such a Message:

1. Stay Alert: Be cautious of any unsolicited calls, texts, or emails asking for your personal details.
2. We will never threaten to suspend or remove a patient by text message
3. Information we may share by text includes:
   1. Advice leaflets or information about services (including links to those services)
   2. Requests to provide feedback on your experience via a link
   3. Asking you to call the practice
   4. Asking you to update your smoking status or ethnicity via a link
   5. Asking you to submit a photograph of a condition via a link (we will only do this following an enquiry made by you relating to that condition)
   6. Offer appointments via a booking link
4. Verify Authenticity: If you are unsure about any communication claiming to be from your GP practice, contact them directly using our official phone number or email.