Contacting us by phone – Welcome to Andi

We’re trialling a new way to contact us by phone. From Thursday 13th August, when you call and select the appointment option, instead of waiting in the call queue you’ll be connected to Andi, our new AI receptionist.

Andi will take down your request and send it directly to our clinical team, so you get a faster response.

Nothing changes about how we care for you. Using Andi simply means you skip the queue and get a quicker route to the right person.

Importantly, you can still ask to speak to a receptionist at any time.

In summary:

• No waiting on hold
• Your request reaches the right person quickly
• A clinician reviews every request
• You can still speak to a receptionist if you need to

A note on Andi. He isn’t a robotic sounding voice – he sounds quite natural. This may feel a bit unusual at first, but rest assured, it’s just our automated system working hard behind the scenes to make things more efficient for everyone.