We aim to treat our patients respectfully at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
We require that patients:
- Understand that staff will make decisions based on the needs of all patients
- Avoid making unreasonable demands or unrealistic expectations
- Refrain from making inappropriate or abusive remarks
- Not threaten or use violence towards anyone
- Use services responsibly, including attending appointments on time and cancelling when no longer needed