How to request a GP appointment
Requests can be made:
By telephoning 353303 / 353304 and speaking to the receptionist. By submitting on online consultation request – Online consultations
When Ringing the Surgery
Please be aware that call demand can be high and this can result in longer waits for your call to be answered.
The receptionist will ask for some details about your condition prior to booking. This will help the clinician reviewing the request to understand the most suitable staff member to deal with your enquiry.
Face to Face, Telephone and Video Appointments
Most appointment requests will be reviewed by a clinician to decide the most appropriate appointment type. The clinician will allocate the enquiry to a telephone, video consultation or face to face appointment. This may be done for the same day or with 3 working days.
We now employ clinical staff in a variety of roles to support our GP's and help our patients to be seen sooner for medical matters.
A face to face appointment may be carried out by one of our GP's or other specialist such as advanced nurse or clinical practitioner, pharmacist or physician associate.
To further improve access to appointments, patients can now see a GP online, 7 days a week. Video appointments can be be made whenever you want, from wherever you are. We have linked with Push Doctor to provide this service.
How to request a Nurse:
Chronic Disease reviews may be carried out in person, telephone, or in some circumstances via video consultation. You may be sent a link in advance of the appointment to help us gather more information about your condition.
When ringing for a nurse appointment you will be asked the reason for your appointment, this is to ensure it is booked with the correct nurse, as they each have their own specialisms. If you have been invited for a health check your letter will tell you the name of the nurse you need to see.
Booking Nurse Appointments via Patient Access or the NHS app:
Certain appointments with a Nurse or Health Care Assistant can be booked via patient apps. This will avoid you having to call the surgery (though you still can if you prefer to). The following appointments are available to book online:
- Phlebotomy (blood tests – that have been requested by a clinician)
- Smear (if you are eligible and have received an invite)
- Flu jab (if you are entitled to receive one)
For further information see our Online Services section.
How do I request a home visit? If you or someone in your care is in genuine need of a home visit please telephone the surgery. The receptionist will arrange for a nurse or GP to telephone you to assess clinical need.
Unattended Appointments (DNA):
If you are no longer in need of your appointment or unable to attend then please remember to let us know. Appointments are always in high demand. If you cancel your appointment as early as possible we can offer it to another patient. Thank you.
Patients who register their mobile number with us will receive an appointment reminder by text the day before their appointment. If you would like to receive text reminders please let the reception team know.
Attending without an appointment:
We do not operate a walk-in service. All surgeries are by appointment only.