Appointments

You can make an appointment by

Contacting us by phone — Skip the queue with Andi – Option 1

When you call to request an appointment, you can skip the queue by speaking with Andi, our AI receptionist. Andi will ask you the same questions as our Care Navigators.

This means:

  • No waiting on hold
  • Your request reaches the right person more quickly
  • A clinician reviews every request before any action is taken

You can ask to speak to a Care Navigator at any point – simply say ‘human’.

Andi is available Monday to Friday during practice opening hours.

Urgent appointments

To request an urgent appointment for today (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Learn more about the NHS App

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Please remember that each appointment is for one patient only. It would be helpful if you would be punctual or cancel any appointments you no longer require.

To cancel your appointment:

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible, and before 10am.

Use of AI Technology

We use AI-supported technology provided by Anima Health to help manage patient requests and make it easier to contact the practice.

This includes:

  • Annie, our online patient request system, which helps organise information and support staff in processing requests.
  • Andi, our telephone voice assistant, which helps gather information when patients contact the practice by phone.

These tools support our staff but do not replace them. All patient requests remain subject to review by appropriately trained members of the practice team. AI does not diagnose patients, prescribe medication, or make decisions about patient care.

Patient information submitted through these systems is protected in line with NHS security and confidentiality requirements.

Find out more about how we use AI, the safeguards in place, and your options if you prefer not to use these services.